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Thinking About Customers and Customer Satisfaction Guest writer Alex Weaver focuses on the annual goals we focus upon in our industry with this blog post on “Thinking about customers and customer satisfaction.” Many dealers/resellers in the Construction Equipment Industry, set annual goals around Financial Performance, Market Share, Customer Satisfaction, and Employee Satisfaction. For now, let’s […]
What is a Job Architect? And how is it relevant to modern HR practices? Guest writer Sonya Law walks readers through organizational structures in “What is a Job Architect? And how is it relevant to modern HR practices?” “Be an organisation who is leading from the front …find out what a Job Architect is and […]
Friday Filosophy v.10.14.2022 Milton Friedman; (July 31, 1912 – November 16, 2006) was an American economist and statistician who received the 1976 Nobel Memorial Prize in Economic Sciences for his research on consumption analysis, monetary history and theory and the complexity of stabilization policy. With George Stigler and others, Friedman was among the intellectual leaders of the […]
Operating and Financial Forecasts Using Artificial Intelligence Guest writer Steve Clegg brings technology to the table in his blog post for this week, “Operating and Financial Forecasts Using Artificial Intelligence.” Operating and Financial Forecasts Using Artificial Intellignence Forecasting your operating and financial results is an important part of any business. Whether you are a startup […]
Performance vs. Potential…Is There a Difference? Our new guest writer Seth McColley is a HR professional with more than 25 years of diverse, action-packed experience across a number of industries such as telecommunications, restaurant/hospitality, distribution, software, retail and construction/heavy equipment. He has worked for some of the largest Fortune 500 companies and been able to […]
Entry Level Technician Needed Guest writer Bill Pyles tackles more staffing shortages (hint: it’s not just teachers and nurses) in today’s blog post, “Entry Level Technician Needed.” Most segments of the country are enjoying growth in the construction area, which translates to growth among construction equipment dealerships and other companies. A couple of challenges for […]
Unbiased Customer Feedback Today, guest writer Alex Kraft explores customer comments in this blog post on the importance of unbiased customer feedback. Customer surveys are all the rage these days. I wouldn’t be surprised if the kid’s lemonade stands down the street started texting a survey after each purchase made. I had a recent positive […]
The Wonderful World of Disney – Customer Service on the Front Line Guest writer Floyd Jerkins tackles how customer service looks when it is done with exceptional skill in this week’s guest post “The Wonderful World of Disney – Customer Service on the Front Line.” Disney has been in the news recently. Some would say for […]
What Benefits Are YOU Going to Receive from Learning? Founder and managing member Ron Slee invites readers to start their education in “What Benefits Are YOU Going to Receive from Learning?” I think most of us can remember our regular school years. I know that I can remember mine very clearly. I have written about […]
Hire Slow and Wait… Just a Minute Before You Fire Fast Guest writer Floyd Jerkins walks us through the process of hiring and firing in a way that transcends industries in Hire Slow and Wait… Just a Minute Before You Fire Fast. If you’re responsible for direct reports, then you’ve heard the hire slow and […]