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Standards of Performance – WS8 What does it looks like when it is right? Performance in a Service Department must maximize efficiency, quality and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet […]
Don’t miss out on this important webinar. Noon Pacific time on Wednesday. Standards of Performance – WP8 What does it looks like when it is right? Performance in a Parts Department must maximize productivity, manage assets and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, […]
Once again I had the privilege of providing an educational session for the NTEA. The subject matter was Parts & Service Marketing: Making a Difference. The dramatic changes that have taken place over the past ten years, and those ahead, demand a more professional, productive and profitable Product Support Operation. To support the realization of this Parts and […]
To each and every one of you I extend my best wishes for you professionally and personally for 2014. May all your expectations and dreams be realized. The time is now.
It is not too late to register at aednet.org/products/seminars. What does it looks like when it is right? Performance in a Parts Department must maximize productivity, manage assets and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your […]
The last time we met we talked about being in a rut. I believe it. The problem is that you do too. Shopping is not a “male” thing. I tease that we are missing a DNA strand or something. We typically know what we are looking for or what we want or need, go to […]
In our new approach to the blogosphere we will be posting tidbits on a weekly basis on management. We are calling this management musings. In the current labor market we have recent college graduates that are having an extremely hard time finding a job to get their career started. We also have companies that are […]
In the 1990’s, three professors, Sasser, Hesketh and Schlesinger from Harvard Business School wrote a book called “The Service Profit Chain.” It was for me the definitive book on customer retention. They posited that in the Industrial Distribution world if you increased customer retention by 5% you would increase the profitability of the business by […]