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Types of Purchases: Understand What Your Customers Are Buying Guest writers Debbie Frakes and Steve Clegg take a look at customer behavior in this week’s blog post, “Types of Purchases: Understand What Your Customers Are Buying.” To market your business effectively, it’s important to understand which products and services your customers buy most often and […]
How to Avoid Losing At-Risk Customers Guest writer Debbie Frakes returns with practical, step-by-step guidance in “How to Avoid Losing At-Risk Customers.” How to Avoid Losing at Risk Customers: Recognize the Warning Signs At-risk customers are the ones that you are in danger of losing to the competition. These are current customers who start purchasing […]
A Changing Mindset on Training: Activate the “Hidden Workforce” Guest writer Ed Gordon comes back this week with valuable advice on employee development in, “A Changing Mindset on Training: Activate the ‘Hidden Workforce.’” At long last, there are signs that companies are increasing employee training and participating in talent development programs. Why is this finally […]
How Do Employee Engagement Strategies Combat Quiet Quitting? Guest writer Ed Wallace returns this week with a blog post on building the kind of environment that fosters employee satisfaction in, “How Do Employee Engagement Strategies Combat Quiet Quitting?” The term “quiet quitting” describes the phenomenon whereby employees become disengaged and disinterested in their work, but […]
Wait…Wait! Don’t Sign It! Guest writer John Anderson is back, with a word of caution this week, in “Wait…Wait! Don’t Sign It!” Well at the very least let’s think about it first. Given all the changes in Dealer Systems over the past few years, you will no doubt be looking to either renew your existing […]
The Role of SaaS Platforms in the DMS World for Heavy Equipment Dealers This week, we are introducing you to a new guest writer, Greg Grady, with his inaugural blog post “The Role of SaaS Platforms in the DMS World for Heavy Equipment Dealers.” Greg Grady has served as the Chief Revenue Officer at Texada […]
1% Increase in Income Equals 2.6% Reduction in Expenses Guest writer Ron Wilson dives into the financial management scene with this week’s blog: 1% Increase in Income Equals 2.6% Reduction in Expenses. He even touches upon something Ron Slee mentions frequently: the downside of discounts. During complicated economic times businesses tighten up on expenses, spending, […]
How to Repair America’s Talent Pipelines In his May Report, Edward Gordon writes on the crucial topic of how to repair America’s talent pipelines. Micron Technology Inc., based in Boise, Idaho, plans to invest $100 billion in a semiconductor-manufacturing campus in a suburb of Syracuse, New York. Once fully built this campus will employ 9,000 […]
People Are Assets to a Business, NOT Simply Labor Costs John G. Carlson is CEO & Co-Founder of Reflective Performance, Inc., a data and analytics company bringing a human-centered approach to increase productivity and corporate profitability. Informed by extensive experience in corporate turnarounds and operational improvements, Reflective Performance helps organizations enable a more stable and […]