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Learning Without Scars – Webinar Product Offerings
We are in the process of developing the following webinar products. These products will be rolled out in September with the full complement available January 1, 2015. These will be GoToMeeting type offerings administered by the staff of Learning Without Scars. We would appreciate any comments or thoughts you can provide to assist us in […]
Standards of Performance Wednesday April 16th @ Noon Pacific
Standards of Performance – WS8 What does it looks like when it is right? Performance in a Service Department must maximize efficiency, quality and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet […]
March 26th is coming close too
Warehousing – WP3 That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse. Do they? A warehouse stores parts, […]
Last chance for Service Webinars in 2013
Don’t forget the webinars Tuesday and Wednesday the last opportunity for 2013 Labor Efficiency, Standard Jobs/Flat Rating, Shop Floor Scheduling, Standards of Performance. Four content filled hours of learning. Check out www.rjslee.com for more information. To register go to aednet.org. The time is now.
Training Tidbit #6
It has become clear recently that I will be continuing in the training business for some time to come so we are once more asking for your input and help on what additional learning subjects you want us to deal with in the coming years. What additional subjects would you like us to deal with […]
Service Organization February 20th 12:00 Noon Pacific
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Important – Training Tidbit #4
Don’t miss the upcoming webinars. Go to www.rjslee.com under the learning tab or www.aednet.org under products tab find Product Support. For the Parts Department personnel February 12th TeleSelling Basic Inventory Control February 13th Warehousing Pricing For the Service Group personnel February 19th Inspections Work Order Process February 20th Service Organization Labor Efficiency Those of you […]