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The organization of a service department is about more than technicians and clerks and management. Designing the structure is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
My good friend Jay Roszell just posted to his blog – Growth without Pain – “What is the True Cost of Sales Training.” In it he lists off the costs of the training which includes the usual suspects but he goes further and touches on “opportunity costs.” The cost of any activity cannot be measured […]
There has been a conflict within several suppliers regarding stock orders. Should we offer daily stock orders? Should we allow stock orders weekly or some other frequency? Let’s examine the basics. The lead time, the replenishment of an inventory, contains in it the time that exists between stock order cycles. If the stock orders happen […]
With all the data available to us and the lack for many of us of acquiring information, we should look at the branch of Mathematics called Statistics. With statistics you are able, amongst other things, to predict events or activities. It is all based on probability theory. I won’t bore you with the details of […]
Hi I will be writing a seeries of books in the coming years on subjects near and dear to my heart. Several of you have commented that books would be more of interest than a monetized blog. parts instore selling inventory management warehouse layouts and design backorder analysis pricing as a marketing tool purchasing metrics […]
The “New” Quest Service Management – Unit I What it looks like when it is Right A more professional, productive and profitable Service Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Service Management team we have designed a new series of training […]
The “New” Quest Parts Management – Unit I What it looks like when it is Right A more professional, productive and profitable Parts Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Parts Management team we have designed a new series of training […]