Marketing is a broad topic covering a lot of different sins. It is mass mailings, it is seasonal cards, it is monthly or bimonthly newsletters, or quarterly specials. It is promotional materials and handouts. It is sales catalogues. It is also CRM (customer relationship management) systems and sophisticated information reporting. It is a bunch of […]
The comparison in the last service blog to the doctor is a clear statement on how I view the responsibilities of a service department. We are here to keep the machine operating as it was designed. To reduce the owning and operating costs for the machine owner To protect the residual value of the machine […]
I will assume that you have the correct number of skilled people in your parts department, now we need to look into what it is that they do. This is about much more than the parts order processing factory isn’t it? It is about more than answering telephones and greeting customers who come into your […]
In the cellars of the night, when the mind starts moving around old trunks of bad times, the pain of this and the shame of that, the memory of a small boldness is a hand to hold. John Leonard, American critic
A man who correctly guesses a woman’s age may be smart, but he’s not very bright. Lucille Ball All you need is love. But a little chocolate now and then doesn’t hurt. Charles M. Shulz Under capitalism man exploits man; under socialism the reverse is true. Polish Proverb The time is now.
I want to talk about tomorrow today. I want to look into the future and try to make some determinations about what management and leadership will be like in 2050 or so. I know that I am setting myself up for some ridicule but there are some truths I want to explore. This started with […]
Marketing Missiles v1.9
/in Marketing/by learningwithoutscarsMarketing is a broad topic covering a lot of different sins. It is mass mailings, it is seasonal cards, it is monthly or bimonthly newsletters, or quarterly specials. It is promotional materials and handouts. It is sales catalogues. It is also CRM (customer relationship management) systems and sophisticated information reporting. It is a bunch of […]
Service Statement v1.8
/in Service/by learningwithoutscarsThe comparison in the last service blog to the doctor is a clear statement on how I view the responsibilities of a service department. We are here to keep the machine operating as it was designed. To reduce the owning and operating costs for the machine owner To protect the residual value of the machine […]
Parts Pondering v2.1
/in Parts/by learningwithoutscarsI will assume that you have the correct number of skilled people in your parts department, now we need to look into what it is that they do. This is about much more than the parts order processing factory isn’t it? It is about more than answering telephones and greeting customers who come into your […]
WH Filosophy v1.4
/in Filosophy/by learningwithoutscarsIn the cellars of the night, when the mind starts moving around old trunks of bad times, the pain of this and the shame of that, the memory of a small boldness is a hand to hold. John Leonard, American critic
Friday Filosophy #31
/in Filosophy/by learningwithoutscarsA man who correctly guesses a woman’s age may be smart, but he’s not very bright. Lucille Ball All you need is love. But a little chocolate now and then doesn’t hurt. Charles M. Shulz Under capitalism man exploits man; under socialism the reverse is true. Polish Proverb The time is now.
Management Musing v1.9
/in Management/by learningwithoutscarsI want to talk about tomorrow today. I want to look into the future and try to make some determinations about what management and leadership will be like in 2050 or so. I know that I am setting myself up for some ridicule but there are some truths I want to explore. This started with […]