If you are not happy with the results below please do another search
It has become clear recently that I will be continuing in the training business for some time to come so we are once more asking for your input and help on what additional learning subjects you want us to deal with in the coming years. What additional subjects would you like us to deal with […]
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Don’t miss the upcoming webinars. Go to www.rjslee.com under the learning tab or www.aednet.org under products tab find Product Support. For the Parts Department personnel February 12th TeleSelling Basic Inventory Control February 13th Warehousing Pricing For the Service Group personnel February 19th Inspections Work Order Process February 20th Service Organization Labor Efficiency Those of you […]
Recently I was in a room with a large group of dealer executives. We got around to a short discussion on the merits of talking to the technicians on the shop floor while they were working. There was a short misunderstanding regarding how serious that was for the efficiency of the technician. Interruptions kill efficiency […]
Warehousing – WP3 That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse. Do they? A warehouse stores parts, […]
Webinars are a terrific tool to transmit information to people doing the job. Our webinars last about an hour, are subject specific, allow more than one person in the room and are inexpensive at $95.00. They are the usual format. It is a GoToMeeting style with slides showing bullet points related to the topic being […]
Don’t miss the October 15th, 2013 webinar. It starts at 9:00 AM Pacific. That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships […]
The organization of a service department is about more than technicians and clerks and management. Designing the structure is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
The question that most of you thought of when during the afternoon discussion between the supervisor and the technician the technician says he is not going to finish all the work that you gave him to do today is “why not.” That is not the right question. You are all thinking like production managers from […]
Some of you have equated the labor efficiency blog with the actual market capture rate of labor. They are two very different elements in the business. One measures the performance of the supervision of the labor pool and the efficiency of a particular technician on a specific job or group of work orders. The other […]