Socrates Says

The complaints are still out there- “I can’t find any experienced equipment technicians.” Isn’t it obvious by now that anyone worth anything that has experience is going to be working already? If there is a technician available and they apply for work I am sure that you will give them a very thorough interview and […]

The transition to team management while still encouraging curiosity is struggling as management doesn’t know how to encourage risk taking without contradicting the work of the team. The story of the ages is that people will take risks when they have less to lose and be risk averse when they have a lot to lose. How […]

December was the first month in many years that had more people quitting their jobs than being laid off or fired. Is this the beginning of musical chairs with employees? Is the labor market now strong enough to absorb all the employees that feel they were hard done by over the past three or four […]

Welcome to our blog. We will be involved in discussions and debates on all subjects relating to the operational aspects of equipment dealers and distributors in the Capital Goods Industries. Parts, Service, Product Support Selling, Marketing and Customer Service will be our focus here. But we don’t want to limit your repsonses or thinking to […]