When I was a little person we had an elder from the church that we went to by the name of Tony Doxsey. He took an interest in my family and was a wonderful man. He was sophisticated, incredibly well-mannered and an entrepreneur. He owned and operated an Interior Decorating/Design business. So you can imagine […]
This will become a regular feature of our blog. The points to ponder will be irregular in timing but they will be here often. Let’s start it off with some very pertinent questions. In any classroom sessions I am involved with I ask for some simple definitions. What is the definition of ignorance? What is […]
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The “New” Quest Service Management – Unit I What it looks like when it is Right A more professional, productive and profitable Service Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Service Management team we have designed a new series of training […]
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The “New” Quest Parts Management – Unit I What it looks like when it is Right A more professional, productive and profitable Parts Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Parts Management team we have designed a new series of training […]
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The people that know me and have worked with me in any capacity of the past forty plus years know that I HATE DISCOUNTS. I know you have to offer some special pricing every now and again. However, too many people just change the price on an item in a transaction and that leaves a […]
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Yesterday we had difficulty in format for the table of probabilities. With this update we hope we can clear up any misunderstandings. The first column is the time between the last two calls of a part number. The second column is the probability of a sale in the coming twelve month period of time. Time […]
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Points to Ponder v1.0
/in Business Services, Consulting Services, Customer Service, Parts, Personnel, Product Support Selling, Service/by learningwithoutscarsWhen I was a little person we had an elder from the church that we went to by the name of Tony Doxsey. He took an interest in my family and was a wonderful man. He was sophisticated, incredibly well-mannered and an entrepreneur. He owned and operated an Interior Decorating/Design business. So you can imagine […]
Points to Ponder
/in Personnel/by learningwithoutscarsThis will become a regular feature of our blog. The points to ponder will be irregular in timing but they will be here often. Let’s start it off with some very pertinent questions. In any classroom sessions I am involved with I ask for some simple definitions. What is the definition of ignorance? What is […]
Service Management – Unit I March 21st & 22nd, 2012
/in Business Services, Consulting Services, Personnel, Service, Uncategorized/by learningwithoutscarsThe “New” Quest Service Management – Unit I What it looks like when it is Right A more professional, productive and profitable Service Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Service Management team we have designed a new series of training […]
Parts Management – Unit I March 19th – 20th, 2012
/in Business Services, Consulting Services, Parts, Personnel/by learningwithoutscarsThe “New” Quest Parts Management – Unit I What it looks like when it is Right A more professional, productive and profitable Parts Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Parts Management team we have designed a new series of training […]
I HATE DISCOUNTS
/in Business Services, Consulting Services, Personnel, Product Support Selling, Service/by learningwithoutscarsThe people that know me and have worked with me in any capacity of the past forty plus years know that I HATE DISCOUNTS. I know you have to offer some special pricing every now and again. However, too many people just change the price on an item in a transaction and that leaves a […]
Updating the Add to stock blog from yesterday
/in Business Services, Consulting Services, Customer Service, Parts, Simulation Modelling/by learningwithoutscarsYesterday we had difficulty in format for the table of probabilities. With this update we hope we can clear up any misunderstandings. The first column is the time between the last two calls of a part number. The second column is the probability of a sale in the coming twelve month period of time. Time […]