Sep 9, 2020 | Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
A Pathway to Learning Since we started a business to provide classroom training for parts and service operations and product support sales and marketing, we have been constantly creating and redesigning what I have always called “Learning Paths.” A pathway to learning...
Sep 8, 2020 | Business Services, Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Building the Foundation of Learning Our initial training business was called Quest, Learning Centers. We incorporated Quest in 1992. This is where we first deliberately began building the foundation of learning. Originally our classes spanned fifteen hours, over two...
Sep 3, 2020 | Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Skill and Knowledge Levels We have been using assessments in all of our training and learning products for over thirty-five years. The primary purpose of our assessments was to help us to adapt and adjust our teaching in order that our students learn. We first had a...
Sep 2, 2020 | Marketing, Parts, Personnel, Product Support Selling, Service, Training
How to Use Assessments Yesterday we addressed the Foundation of Learning. Today I want to talk about how we envisioned businesses using our Job Function Skills Assessment. Let’s quickly review what we say on the Landing Page for Assessments. We point out four areas in...
Sep 1, 2020 | Parts, Personnel, Product Support Selling, Service, Training
The Foundation of Learning Too often in the hustle and bustle of our daily lives, work and family and friends, we have our head down and we are trying to get through the day without being killed. Everything is such a rush. For most of 2020, a year which we hope to get...
Aug 31, 2020 | #MarketingMonday, Business Services, Parts, Personnel, Product Support Selling, Service, Training
Why Do We Need to Change? Robert Quinn says “One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment.” It’s important to evolve and to adjust as we grow deeper in the knowledge of ourselves...
