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The Balanced Scorecard If you design your Dealership from the customer perspective you will win. In the management training we offer through Quest, Learning Centers, Inc. we offer varying levels of management development. In our Unit II classes for both Parts and Service we use the Balanced Scorecard as one of the main pillars of […]
Hi I will be writing a seeries of books in the coming years on subjects near and dear to my heart. Several of you have commented that books would be more of interest than a monetized blog. parts instore selling inventory management warehouse layouts and design backorder analysis pricing as a marketing tool purchasing metrics […]
Over the years we have collected labor to apply to work orders in a myriad of manners. We started from an attendance time card which the mechanics completed at the end of the day telling us what times they worked on which jobs. Then we moved to individual job time cards while still retaining an […]