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Systems Tonight brings us another guest post from Steve Day. Steve is discussing the importance of the systems we have within our businesses. This is another topic that could probably take up an entire book and I am going to give it short shrift. I am really only bringing it up because I think too […]
Sameness, Differentiation, and Distinction Scott McKain’s recent book “Create Distinction” got and has kept my attention. He puts forward an interesting question. “What do you do when great isn’t good enough to grow your business? As time has passed and markets matured, supply chains have become full of people doing much the same thing. There […]
Motivation I grew up in Montreal, Quebec, Canada and during that time Montreal got a baseball franchise called the Montreal Expos. The Manager of the team was a man named Gene Mauch. He had a storied career and was instrumental in selling baseball to the Montreal community. Montreal has a bit of baseball history as […]
Information Stagnation This guest blog is from Brad Stimmel. Brad Stimmel is the retired CEO of Ascendum Machinery. He was also the President of the Volvo Dealer Advisory Council for 10 years. In addition, he was a 15 year member of the Executive Forum group that provided updates twice per year for studies in Executive […]
Training is hard! Steve received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America 1978. For the next twelve years Steve worked through various equipment sales positions before becoming the Vice President of Parts, Vice President of Service. During this period Steve sat on the board of […]
The Woes of Unfocused Training This week, we continue with a guest post from Steve Day, in which he discusses with us the woes of unfocused training. Steve received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America 1978. For the next twelve years Steve worked through […]
Balancing Skills in the Workplace Imagine if you will, it is the middle 1980’s and I am working with a John Deere dealer and we are looking at their Service Department. We were reviewing processes and systems and methods and work flows. We also determined that there was a need to review the skills of […]
Up-Skilling Is Not Just a Buzzword I remember when most people used to think that when they left school, their learning was complete. Whether that was High School, Technical School, Junior College or University. As a teacher, I taught education, in other words I taught people how to teach. I used to tell my students […]
Customizing Your Learning For the past three days we have discussed our classes with: What Subject Specific Classes Can Do for You, Building the Foundation, and A Pathway to Learning. In combination, these posts have given you a clear picture of what it is we do with employee development classes and how we do it. […]
A Pathway to Learning Since we started a business to provide classroom training for parts and service operations and product support sales and marketing, we have been constantly creating and redesigning what I have always called “Learning Paths.” A pathway to learning is what we try to provide to all employees to help them realize […]