LWS: Customer Service Manager CSA (ENG)

As distribution networks for construction equipment become increasingly driven by performance standards and cost control, the importance of strong customer service has never been more evident. Modern Dealer Management Systems now provide comprehensive data analytics, life‑cycle management statistics, and detailed reporting on market potential and market capture. Leveraging these tools effectively demands exceptional customer service leadership.  This comprehensive skills assessment evaluates all competencies required to perform the customer service manager function.